Return Policy

Studio Jellyfish is an independent and locally owned shoe store in Miami Beach, Florida. Since we are a smaller business operation and have limited quantities of our hand painted shoes, we have to adhere to a typical “boutique type” return policy.

Therefore, we have two distinctly different types of return policies depending on whether your purchase is made either in store or from the phone/internet.

Note: please allow time before items ship (usually 5-7 business days). Because all items we sell are hand painted and are works of art, there is a time between when orders are taken and when the items are shipped. This allows us to ensure quality and completion of each Studio Jellyfish item.

Phone/Internet Order Return Policy

Items purchased from the internet shop/phone order may be returned for exchange, internet store credit. No full refunds will be given. Exchanges and credit possible if they meet the following criteria: *

1. Items are found to be in unworn or new, resalable condition and packaged in original box or packaging. (We advise that you only wear the shoes around your house for a limited time if there is a chance you might need to return these to our store.)

2. Items are returned to Studio Jellyfish with a postmark no later than 2 days from receipt of goods. For example: If you place an order and receive it from us on May 1st, then you must ship it back no later than May 3rd.

*If these criteria are not met when items are received back in store, the customer will be contacted and notified as to our findings. The item purchased will then be shipped back to customer and no credit will be given. No full refunds will be ever provided.

In-Store Return Policy

Shoe (flats, boots, etc) purchases made in store may not be returned or refunded.

Returns of handbags, jewelry & accessories must be made within 2 days of purchase with original receipt and in brand new condition for store credit or exchange.

No returns or exchanges for opened hosiery or socks.

ALL SALES ARE FINAL ON CLEARANCE AND SALE ITEMS! *

* The store credits issued are in the form of a internet gift certificate code and do not expire. If you loose your credit, you can still use it because we keep a hard copy on file in our store and on our website.

*This means, if you buy an item that is considered “clearance” or "sale", we cannot take this item back for exchange or refund for any reason.

We appreciate your business and understanding of our store policies! If you have any questions or concerns we are only happy to help!

Shipping Charges

We charge a flat fee of $9.99 for USPS Priority Mail (about 2-3 Day) to customers in the Continental United States.

However, if items purchased need to be returned or exchanged to us, customer must arrange and pay for return shipping charges.

You will not be charged sales tax for your purchases outside of the State of Florida. It is your responsibility to cover those costs.

We ship throughout the entire world via USPS. Costs vary, but generally range form $15-50 depending on distance.